My loan application was rejected, but the registration fee was deducted. Why?

Modified on Sun, 6 Apr at 12:50 AM

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The registration fee covers the cost of credit assessment, verification, and loan evaluation and is charged as part of the application process, regardless of the application outcome. Since these services are conducted upfront, the fee remains non-refundable in any case.


We understand that a rejected application can be disappointing. To ensure complete transparency, this policy is clearly mentioned on the Payment page and in our Terms of Service (Clause 3.6).


Important to Note:

The fee is levied by the Lending Partnernot InstaMoney. As an LSP (Loan Service Provider), we do not charge or collect this fee.

We strongly recommend reviewing and addressing the possible reasons for rejection before reapplying. These reasons will be:
 ✅ Sent to your 
registered email address.
 ✅ Available in your 
application.

Resolving these issues will help improve your chances of approval when you apply again.