InstaMoney Helpdesk

General Queries 8

• Is my personal and financial information secure in InstaMoney?
• How do I contact customer support?
• Can I delete my profile from Instamoney?
• What is InstaMoney loan?
• How much loan does InstaMoney offer?

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Pre-Loan Disbursement Queries 13

• What is the registration fee?
• What is the status of my loan application?
• My loan application has been rejected. When can I reapply?
• Why NACH amount is higher than my loan amount?
• How to Complete the KYC?

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Post-Lost Disbursal Queries 8

• How much is the processing fee?
• How do I check if my Auto Debit option is enabled or disabled?
• What is an ECS bounce charge?
• Can I Foreclose the loan?
• Can I close my loan within the cooling-off period?

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EMI-Repayment Related Queries 11

• Can I make the payment before the due date?
• What should I do if my EMI is debited twice? How can I get a refund?
• What are Delay Charges & Late Payment Fee?
• How late fee charges and Delay charged are calculated for unpaid EMIs?
• Do Late Fee Charges accumulate over time?

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Post Loan Closure Queries 3

• How do I get the NDC (No Dues Certificate) for my closed loan?
• Is my loan reported to credit bureaus?
• How long does it take for my loan status to update with the credit bureaus?